OverDrive Support Request

If your problem is with sign-in (library card or PIN), please call Circulation at (865) 215-8751. Do not use this form to report an "expired card" error message.


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Problem details

Problem details

Media Type
Operating System
Software
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100 MB limit.
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Problem details

Replaced library card

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Account Issue

Account issues

If you cannot sign in to the OverDrive website or setup the Libby app for Knox County Public Library with your library card number and PIN, first check that you've selected the correct library (there are other Knoxvilles and other Knox Counties in the U.S.A. so you can try searching by zip code for the library).

See if you can sign in at the catalog, and if you cannot, use the "Reset My PIN/Password" link there.

If that doesn't work, call Circulation at (865) 215-8751 and ask for an update of your account.

Problem details

Other problem details

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100 MB limit.
Allowed types: gif, jpg, jpeg, png.
Contact information

Contact information

Name
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